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Assistant Community Manager


Los Angeles, USA


  • Handling all CS tickets throughout the day. Mixed use of template and manual unique responses.
  • Daily/Monthly Bug/CS reports submitted to supervisors.
  • Monitoring and reporting critical issues, verifying issues are resolved and further ensuring tickets are properly recorded via JIRA.
  • Update and maintain FAQ/standardized responses and collect feedback for data.
  • Work closely with Quality Assurance and Product teams to investigate, prioritize, and resolve game issues.


  • At least 2-3 years of online Customer Service or relevant experience.
  • Thorough understanding of Customer Service operations, tools, and procedures.
  • Above average written and verbal communication skills in English. Spanish or German would be a plus.
  • Familiarity with JIRA, Confluence, GDPR.
  • Ability to understand player frustrations and reply in a timely, appropriate, and professional manner.
  • Strong passion for gaming.